SendSpend Security
Safe and Secure
SendSpend ensures that your money and your transactions are protected by
a number of high-level security measures at all times.
Transaction Security
2 Factor Authentication
Unique Personal Identification Number (PIN) that only you know.
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This must be input every time you pay someone, receive money, make a deposit or withdraw cash.
One Time Password (OTP) for certain high-risk transactions such as
online payments.
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This is sent to your registered phone number and lets SendSpend know that the person who set up the SendSpend wallet is making the payment.
Visual Verification
The selfie that is taken during sign up.
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When making a payment the SendSpend App will show you a photo of the person you are supposed to be paying so you can be sure you are paying the right person.
GPS Location Monitoring
This allows us to monitor where transactions are taking place and helps us to quickly identify if a transaction looks suspicious.
All transactions are listed on your App and will display location, time of day and the date - so if you have any concerns about a transaction you can see all the details about it.
Account Security
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Password – When you log-in to your SendSpend Wallet, you will be required to enter your password, that only you know
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If you forget your password, you can reset your password, but you will need to remember your PIN and have your registered phone number available to receive the OTP.
Encryption Protocols
What if I lose my phone?
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Your money is not stored on your phone. It is stored on our secure, remote servers in a secret location.
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The SendSpend App on your phone is a way for you to see your balances and carry out transactions.
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If you lose your phone, your money is safe and will still be held for you until you can log-in again on your new phone or someone else’s phone.