Frequently Asked Questions
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How to register?
The registration process is quite easy. Just follow the steps. If you still need help please, find the link below for more help.
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How to login?
The login process is easy and simple. Please, take a look at the link below for detailed instructions.
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How to recover your password?
Please, follow the link below for details about how to request the password recovery.
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How can I access my personal or wallet information?
Please, follow the link below for details about how to access your personal and wallet information.
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How to set up a bank account
Please, follow the link below for details about how to set up your bank account.
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How to upload documents or upgrade to a higher profile?
Please, follow the link below for details about how to upload the document or upgrade your profile.
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How to see cash summary or add/remove currencies?
Please, follow the link below for details about how to see cash summary or add/remove currencies.
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How to do currency conversions?
Please, follow the link below for details about how to do currency conversions.
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How to access transaction history?
Please, follow the link below for details about how to access the transaction history.
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How to buy prepaid airtime and data?
Please, follow the link below for details about how to buy prepaid airtime and data.
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How to buy or send gift cards?
Please, follow the link below for details about how to buy or send gift cards.
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How to deposit money in the wallet?
Please, follow the link below for details about how to deposit money in the wallet.
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How to withdraw money from the wallet?
Please, follow the link below for details about how to withdraw money from the wallet.
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How to deposit/withdraw money from PEP stores?
Please, follow the link below for details about how to deposit/withdraw money from PEP stores.
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How to send money
Please, follow the link below for details about how to send money.
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Where can I find Terms & Conditions for Customer Account?
Please, follow the link below to see terms and conditions.